Q&A

[1] Register as a member

■ For guests buying Annie’s Way products for the first time, in order to ensure smooth transactions and product shipping, guests are required to register as members and use the methods of payment available on the website.

■■ The following is a description on how you can become a member of the Annie’s Way website:

1) Please click「 Member sign in>Registration 」 and enter the required information to complete the registration process.

2) Changing your password
Please click 「Member sign in>My account>Change password 」to reset your password. Once you have changed your password, click 「 Continue 」to save your new password, which you will be able to use for subsequent sign ins.

3) What to do if you have forgotten your passwordPlease click 「Member sign in>Sign in>  I forgot my password 」and enter the email address that you have provided for member registration and click 「Continue 」. Your new password will be sent to you via email.

※ If you do not receive an email from Annie’s Way containing your new password after a while, the mail might have been flagged as a spam mail by your mail client. If this happens, please check your spam mailbox. To prevent loss of email, please configure 「sales@anniesway.com.tw」as a non-spam mail address and add it to your contacts.

[2]Online shopping

Please click 【Latest products】or【Buy online】on our homepage to place your order; should you have any inquiries, please refer to 【How to order】or contact our 【Customer service】.

■For visitors who are unable to use our online shopping system for any reason, our products can also be purchased in the following ways. Thank you. 

Other methods of ordering:

Order by phone: guests wishing to purchase our products can dial our toll-free line at +886-7-3987868 and our staff will assist you with your order placement. Happy shopping!

Order by e-mail: guests can also send their orders by email to sales@anniesway.com.tw, and our staff will assist you with your order placement. Happy shopping!
Order by Line: guests using Line can add our customer service account “anniesway” and place their order using the APP. Our staff will assist you with your order placement. Happy shopping!
■ Note: Be sure to leave your correct email and phone number so that we can contact you when necessary.
[3] Confirm product quantity for your order

■ Please be sure to double check the products you have chosen, quantities and unit prices before proceeding to the next step of payment.
■ All products are sold in the currency of New Taiwan Dollars (NTD). Please be sure to select NTD as the currency for payment when you checkout, thank you.
■ Please note that an order will only be accepted with full payment. Additional expenses including foreign exchange in the buyer’s country, handling fees and so forth shall be covered by the buyer and will not be included in the amount showing on the order.
[4]Select shipping and payment method

■ Presently, shipping is only available for territories not listed under【Global distribution】. If your country is listed under Global distribution, please contact us.
■ All shipping will be made via EMS.
■ Please note that overseas orders will require international delivery and the importing country may charge the buyer relevant import fees (i.e. Import Duty Fee, Vat Cost… etc) which, depending on the tax regulations imposed by the importing country, may differ in amount and ratio. Customers are advised to verify the import fees involved prior to placing an order. Should the customer choose to return products due to excessive import fees, Annie’s Way will deduct product handling fees and return shipping from the refund payment. If a product is not returned in its original condition as shipped (i.e. with seals broken and so forth) or when a customer fails to inform Annie’s Way regarding product issues within 14 days after receiving the product, Annie’s Way reserves the right to decline the request for return. Customers may contact us regarding any question they may have about our products.
■ The shipping fees for each order placed are generated automatically by our system. Please contact us if you have any question regarding shipping fees.
■Please use Paypal for orders with amounts below NTD 20,000 and make the amount payable to sales@anniesway.com.tw. PayPal is used in more than 190 countries around the world and supports payment made in numerous currencies for safe and convenient transactions. Buyers can also choose Line Pay as a method of payment.
■ For orders exceeding NTD 20,000, please pay by T/T or credit card.
■ Credit card: the interface has been encrypted for online authorization of your credit card payment. The process is fully secured.
■ T/T payment: please contact us at sales@anniesway.com.tw prior to placing your order.
■ Customers from ‘foreign exchange control’ contries, we accept BTC, ETH, and LTC, please contact us at sales@anniesway.com.tw prior to placing your order.

Note: Shipping fees will vary for overseas orders depending on the country/territory where the buyer is located.

[5] Confirm delivery information
■ Be sure to enter the correct recipient name, telephone number, receiving address and preferred shipping time to prevent unwanted complications in the process of shipping, which may delay the shipping time. Thank you.

[6] Complete order
■ If you see “Order complete” on the screen, it means you have successfully completed the ordering process. After placing your order and making the payment successfully, it may take a few days for the transaction to be converted to an order in the system. Orders in Taiwan typically will be shipped within 30 work days (excluding statutory holidays) after an order is finalized. For more details on the exact time of delivery, please click【Customer service】(upper right).